Trusted by 100,000+ Customers Globally

Work Order & Service Request Management System

BuildingAlly’s Work Order Management System, powered by FacTech’s proven technology, makes it easy to capture, route, track, and resolve service requests from tenants, occupants, and staff. Built-in analytics identify recurring issues and help you continuously improve response times and satisfaction scores.

Centralized Request Data

All requests in one system, no lost emails or scattered spreadsheets

Performance Analytics

Track response times, resolution rates, and team performance in real time

Work Order Management Features

Smart Ticket Routing
Requests are automatically assigned to the right technician based on category, location, and workload with full tracking from submission to close.
Automated Notifications
Tenants, technicians, and managers stay informed at every stage with automatic status updates via email, SMS, or in-app alerts.
System Integration
Connects with your existing CRM, BMS, and ERP systems for a unified view of every interaction.
Performance Analytics
Track SLA compliance, average resolution time, technician workload, and tenant satisfaction, all in real-time dashboards.

How BuildingAlly Improves Service Delivery

Intelligent Request Routing

Requests are automatically routed to the right department or person based on configurable rules, category, location, priority, and technician availability.

Easy Request Submission

Tenants and occupants can submit requests through a simple interface, with options to categorize, set priority, and attach photos or documentation.

Full Request Lifecycle Tracking

Every request is tracked from submission to resolution with integrated communication channels (email, phone, in-app) ensuring fast, transparent service.

CRM & BMS Integration

Seamless integration with your CRM and building management systems provides a unified view of every tenant interaction and building issue.

IVR-Enabled Helpdesk

Your 24/7 Helpdesk. We’re Just a Call Away

BuildingAlly’s IVR integration provides:

24/7 automated helpdesk with no staffing required.
Calls automatically logged as work orders in the system.
Scalable to handle 10+ concurrent calls simultaneously.
Tenants get instant acknowledgment and tracking numbers.

Deliver 24/7 Service with Automated Helpdesk Technology

QR-Based Service Requests

Scan a QR Code. Submit a Request. That Simple.

BuildingAlly’s QR-based request system:

No app installation required works from any phone’s camera.
Location automatically captured from QR placement.
Tenants can track request status, add comments, and leave feedback ratings.
Reduces request submission time to under 30 seconds.

Improve Tenant Satisfaction with Frictionless Service Requests

500+ Facilities Served

We've Helped 500+ Facilities Transform Their Service Request Operations

Getting Started Is Simple

Start delivering faster, measurable service in three straightforward steps:

Connect

Configure

Set up your service request categories, SLA targets, and escalation rules—or start with our best-practice templates.

Go Live

Add your maintenance team and tenant contacts. Full training and onboarding included.

Let's transform

Ready to deliver a better tenant experience?

The BuildingAlly team is here to support you at every step.

Advanced Helpdesk & Work Order Features

Requests are automatically assigned based on technician availability, workload, skill set, and configured work slots. Leave schedules are factored in automatically.
Tenants can submit requests 24/7 through web portal, mobile app, QR code scanning, or IVR phone system, all feeding into one unified queue.
Managers get full visibility into technician performance: response times, resolution rates, workload distribution, and tenant satisfaction scores.
Configurable escalation rules ensure no request goes unresolved. Overdue items are automatically escalated to supervisors with full context.
Visual dashboards with trend analysis, recurring issue identification, and exportable reports for stakeholder reviews.
Configure custom statuses beyond open/closed including ‘Not in Scope,’ ‘Pending Parts,’ ‘Scheduled,’ and any status your workflow requires.
Automatic job card generation for every assignment. OTP-based verification ensures work is logged accurately and confirmed by the requestor.

What Our Clients Say

Hear from facility leaders who trust BuildingAlly's platform to run their operations

Rajesh Shetty

Managing Managing Director- REMS, India

Colliers

"Thank you for scaling up and delivering on the promises made. A true partnership. Cheers!"

Cindy Hermsen

CEO

Global Alliance of Facility Management Innovators

"Digitalization of maintenance is replacing manual processes in every corner of the world. Great to see this practical example in action."

Sachin Sinha

Vice President

OneSIS Solutions

"Thank you for making our operations paperless and data-driven. Having this technology on our team has been a privilege."

Suneet Juneja

Additional General Manager

Jaypee Group

"Your team stands head and shoulders above other software vendors in quality of product, quality of support, and depth of domain knowledge."

Join 500+ facilities that trust our platform

Trusted by Industry Leaders Worldwide

BuildingAlly is powered by FacTech's technology, the same platform trusted by global enterprises, Fortune 500 companies, and leading facility management firms across 4+ countries. Proven performance, now available with dedicated US support.